I hate customer service. I've had such bad experiences with the likes of Rogers cable and phone companies that I abhor having to call their toll free numbers. I hate the way I'm tossed around, put on hold, have to re-explain myself all the time.
I recently bought a wireless router and network card at Best Buy. So I can surf with my laptop anywhere in the house [Ed Note: I'm currently plopped on the couch in the front of the TV].
And Best Buy has this wonderful price match guarantee. And I found out that CanadaComputers.com now has the stuff I bought for $30 cheaper. Each.
So all I need to do is find the receipt and take it into the store. Find the receipt. Find the receipt.
Let's keep a long story short: it took me 3 months to find the HitchHiker's Guide to the Galaxy. A receipt is much, much, smaller.
So grudgingly I look up the number for the Best Buy customer service line. I call. Waiting for long delays, rude staff, and another hassle.
The phone rings once. Pleasant-sounding voice comes on. It's slow and deliberate. "Thank you for calling Best Buy Canada." Oh no, a recording. I've been put on hold. "<name> speaking. How may I help you?"
"I purchased something a few weeks ago on my creditcard and I lost my receipt."
"Don't worry, the store should still have a copy of your receipt. And if they don't you can call us back and we'll get a copy to you."
"Can I still do a price match on the copy of the receipt?"
My faith in customer service is restored. Atleast temporarily until I go to the store and see if it actually works.